Help Desk

About Help Desk and Facilitation Centre

Constitution/Establishment:
As announced by Hon’ble CIM Shri. Piyush Goyal during a stake-holders’ consultation on 11th September, 2019, Help-Desk & Facilitation Centre vide Trade Notice No. A-22020/2/2019-DGTR dated 23rd September, 2019 has been set up in Directorate General of Trade Remedies, New Delhi.

Vision
Help Desk & Facilitation Centre is an institutional arrangement to facilitate optimal utilization of available trade remedial measures by different stakeholders.

Functions
Its functions inter-alia include:

  • Disseminate information to Domestic Industry regarding various Trade Remedies.
  • Hand-hold DI, especially MSMEs, in filing trade remedial petitions.
  • Guide MSMEs to remove 'data gaps' while filing applications.
  • Guide the Indian exporters facing Trade Remedial Investigations in other countries.
  • Provide information regarding available Non-Tariff Measures to domestic industry and advise them to avail the same with the support of concerned Administrative Ministry/ Department.
  • Provide information regarding estimated time lines for completion of various procedures and for disposal of cases.

Working Hours
10:00am to 6:00pm on all working days.

Address & Contact Details
Address: Room No. 17A, Directorate General of Trade Remedies, 4th floor, Jeevan Tara Building, Parliament Street, New Delhi-110001
Phone No. +91-1800111808 Mob: +91-9013961074
Email: helpdesk[dot]dgtr[at]gov[dot]in

Kindly add your following details in your email so that we can reach out to you at the earliest:
1. Full Name
2. Name of your Organization
3. Contact Email id
4. Mobile Number
5. Alternate Contact number, if any
6. Query in short (Maximum 100 Characters)
7. Description of your query (Maximum 500 Characters) 		To send an email to our Help Desk and Facilitation Centre via email client MS-Outlook (Click Here)

OR

Send an email to our Help Desk and Facilitation Centre via
web-based email services like gmail, yahoo, rediffmail, etc. at
helpdesk[dot]dgtr[at]gov[dot]in

Important Links and Contact Details

S.No. Particulars Download/Details
1 An updated list and Contact details of Nodal Officers at other places Download
2 An updated list and contact details of DGTR’s Help Desk & Facilitation Centre at New Delhi Download
3 Current case wise and Officer wise allocation Click here
4 Officers Contact Details DGTR Click here
5 Department of Commerce - Contact Details Click here
6 CBIC Notifications Click here
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